Website: https://sursarita.in
At Sur Sarita (https://sursarita.in), we provide digital music education courses including Harmonium, Tabla, and Piano, which include both Live Classes and Recorded Content.
Refund Policy for Sursarita
Welcome to Sursarita. We value our students and aim to provide high-quality online learning experiences through our music and educational courses.
To ensure customer satisfaction, we offer a 3-Day Money Back Guarantee on eligible course purchases.
3-Day Money Back Guarantee
If you are not satisfied with your purchased course, you may request a refund within 3 days (72 hours) from the date of purchase.
Refund requests made within this period will be reviewed and processed according to the terms mentioned below.
Eligibility for Refund
You are eligible for a refund if:
- The refund request is submitted within 3 days of purchase.
- The course was purchased directly from Sursarita.
- There is a genuine issue with course access or content quality.
- The course has not been excessively downloaded, copied, or misused.
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Refund request submitted after 3 days.
- Change of mind after accessing most of the course content.
- Failure to complete the course due to personal reasons.
- Technical issues caused by the user’s internet, device, or third-party software.
- Account sharing, unauthorized distribution, or misuse of course materials.
- Courses purchased during special sale offers (if specifically marked as non-refundable).
How to Request a Refund
To request a refund, please contact us with the following details:
- Full Name
- Order ID / Transaction ID
- Registered Email Address
- Reason for Refund Request
You can contact us through our support page or official email mentioned on the website.
Refund Processing
Once approved, refunds are generally processed within 5–7 business days. The amount will be credited back to the original payment method used during purchase.
Course Access After Refund
After a refund is approved, access to the purchased course(s) may be removed permanently from your account.
5. Contact Us
If you face any issue related to payment or access, contact us:
📧 Email: admin@sursarita.in
🌐 Website: https://sursarita.in
Note
By purchasing any course on sursarita.in, you agree to this Refund Policy.